Cancellation terms (flights)

The airlines’ refund policies vary depending on the type of ticket you choose. Note that time periods for assessing refunds are calculated from when notification is received at the airline, so there may be delays depending on opening times for their office.

When we first reserve seats for you we will be given a ticketing date.  We can continue to extend this for further periods until the flight is full at which point we need to issue the tickets to maintain the reservations for you.  Until the tickets have been issued there is no penalty if you decide to release the seats.

Changes
Once tickets have been issued, date changes can be made up to 7 days beforehand on payment of a US$10 administration charge. There is no charge for date changes in business class. Rerouting of full fare tickets is permitted once, but the ticket will then be stamped non-reroutable and non-refundable. Route changes to a sector with a lower airfare attract a US$25 administration fee.  No fee applies to route changes to a sector with a higher fare.

Please note that both Druk Air and Bhutan Airlines (Tashi Air) reserve the right to make changes to the timing of flights at short notice and take no responsibility for any impact such changes have on either international flight tickets or connection times for your Bhutan flights. You need to bear this in mind when selecting a non-refundable and non-reroutable flight option.

Refunds
Please note that in the unfortunate event that you have to cancel your flight tickets we will do what we can to facilitate any rebooking or processing of a request for a refund, but we are reliant on the airline to action any requests.  While we will do our best to assist you, we cannot commit to do more than what the airline will agree to according to their rules.  The basic rules are as follows:

Full fare tickets
If you ask us to cancel the reservation altogether the refund available will be calculated according to the policy of the relevant airline as at the issue of the tickets.  Please ask us if you want up to date details as it changes regularly.

The current refund policy for Druk Air as of June 2017 is as follows:

  • 90% refund for tickets cancelled 30 days or more before the date of travel
  • 75% refund for tickets cancelled between 29 days and 10 days before the date of travel
  • 50% refund permitted for tickets cancelled between 9 days and 4 days before the date of travel
  • No refund for tickets cancelled 3 days or less before the date of travel
  • In each case an administration charge of US$25 applies

The current refund policy for Tashi Air as of June 2017 is as follows:

  • 100% refund for tickets cancelled 30 days or more before the date of travel
  • 75% refund for tickets cancelled between 29 days and 10 days before the date of travel
  • 50% refund permitted for tickets cancelled between 9 days and 4 days before the date of travel
  • No refund for tickets cancelled 3 days or less before the date of travel
  • In each case an administration charge of US$25 applies

Low season reduced fare tickets
Low season is June to August and December to February. Discounted fares are sometimes available. The rules vary from season to season, but most recently the following discounts were available:

  • 30% discount on the seat price (plus taxes) for return tickets (except Kathmandu and Bangkok routings)
  • 20% discount on the seat price (plus taxes) for one way tickets in to Paro and for any tickets on Kathmandu or Bangkok routing
  • No discount available for one way tickets out from Paro

Different terms may apply in respect of changes and cancellation for tickets issued with the benefit of the low season discount